Retract settings

When you are using an API setup for Area 1, you cannot prevent mail from reaching a recipient’s mailbox.

However — so long as you also have Journalling configured — you can set up Message retraction to take post-delivery actions against suspicious messages. These retractions happen through API integrations with Microsoft 365 and Google Workspaces (Gmail).

​​ Retraction options

Once you set up retraction, you can retract messages manually or set up automatic retractions.

​​ Manual retraction

To retract individual messages, locate the message in Mail trace and retract the message.

​​ Automatic retraction

You can also set up auto-retraction to automatically move messages matching certain dispositions to specific folders you within a user’s mailbox.

To set up automatic retraction:

1. Log in to the Area 1 dashboard Open external link .

2. Go to Settings (the gear icon).

3. On Email Configuration, go to Retract Settings > Auto-Retract.

4. Click Edit.

5. For each disposition, choose which folder the message should be sent to:

   • No Action: Do not move the message.
   • Junk Email: Send the message to the junk or spam email folder.
   • Trash: Send the message to the trash or deleted items email folder.
   • Soft Delete (User Recoverable) (Microsoft only): Located within the user’s Deleted Items folder and can be recovered by the user.
   • Hard Delete (Admin Recoverable) (Microsoft only): Completely removed from a user’s inbox and cannot be recovered without using the admin eDiscovery feature Open external link .

6. Click Update Auto-retract Settings.

​​ Setup guides

For more details, refer to:

• Retraction Guide for Gmail
• Retraction Guide for Office 365